Good hotel with great wi-fi, friendly staff, and a lovely restaurant. I remember how the staff helped me with my heavy baggage during my first stay. I'm definitely coming back for Christmas!

The location is perfect, close to downtown and restaurants. However, the Wi-Fi is extremely slow and unreliable.

Time spent here was delightful! Immaculately clean accommodations, friendly staff consistently went above and beyond, and the restaurant offered delicious meals at reasonable prices!

Breakfast fruit variety and presentation impressed, creating a fresh start each day.

Room comfort left a lot to be desired—basic decor with insufficient bedding. Had an outdated TV that lacked streaming options, making it hard to unwind. The bathroom was cramped, and the toilet placement was awkward. Free parking was misleading, as the hotel didn't have enough space, forcing everyone else to fend for themselves outside.

This hotel has a prime location near el Centro, easily walkable to many attractions. The room was impeccably clean, with daily maid service that kept everything tidy. I loved the strong water pressure in the shower, making for refreshing mornings. The air conditioning worked wonderfully, keeping the room cool during the hot days. Wi-Fi was stable throughout my stay, which made it easy to stay connected. The restaurant offered reasonably priced meals with a variety of options, a significant plus. Staff members were eager to help, making my six-day visit very enjoyable. However, the breakfast service lacked attentiveness. it felt like servers were often distracted by their phones, which slowed things down. Also, the breakfast area was uncomfortably warm due to limited air conditioning. Overall, while I had a great stay, a bit more focus on service quality during meals would elevate the experience.

perfect base for exploring merida's beautiful parks and landmarks

the hotel is in a prime spot just a few steps away from the impressive monument to the fatherland, making it a great launchpad for a day of strolling and exploring. It offers a comfortable bed and solid wifi to recharge after a long day out in the city.

Clean and cozy rooms with great air conditioning. Enjoyed my stay—stable wifi and close to everything with affordable dining nearby.

Strongly recommend for a stopover

Comfortable room, clean room with automatic hot water in the shower and stable Wi-Fi throughout, making it perfect for relaxation after a day of exploring nearby attractions.

Nothing to complain about at all.

The room was cozy with comfy beds, but the bathrooms were less impressive than shown online. I would definitely return!

Great location and excellent service!

I really enjoyed my stay, mainly due to the prime location close to el Centro and the exceptional service from the staff. The rooms were immaculate and offered great air conditioning, making my nights comfortable. While the dining area could use a bit more air conditioning, everything else was spot on, including the stability of the Wi-Fi. Plus, having quick access to a McDonald's right next door was a nice convenience.

Victoria is conveniently located on Paseo Montejo, within walking distance to various dining options and easily accessible to the historic center. The room was clean and comfortable, featuring good Wi-Fi and effective air conditioning. The staff was attentive and provided prompt responses to my requests, which enhanced my overall experience during the work trip.

I enjoyed my stay at Hotel Victoria Merida. The staff were accommodating and quickly responded to my requests, ensuring I had everything I needed. The hotel is well-located, providing easy access to amenities like supermarkets and a variety of local attractions.

The dining area lacked sufficient air-conditioning.

great location but staff language barrier

I loved the vibrant atmosphere of the nearby attractions during my stay, especially with the New Year celebrations filling the streets with energy. The rooms were well-maintained and offered a lovely view of the city, which added to the overall experience. The restaurant on-site provided a delightful breakfast each morning, perfect for fueling my day of exploration.

However, the staff's limited English proficiency made communication challenging at times.

Clean room with good Wi-Fi, but rude staff and limited food variety.